Shipping & Returns
Shipping
The Customer is responsible for all shipping and freight charges, unless other information is given. Your order will be shipped within 1-3 business days. For domestic shipments, the available options will appear at checkout according to your shipping address. International orders will ship via UPS. Note that Julie Josephine is not responsible for tax and duty costs for international orders.
We aim to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 working days of the date of our order confirmation (if not a pre-order). However, please note that we cannot guarantee delivery by the relevant date.
Returns
You have the right to return any item purchased at juliejosephine.no within 14 days of receiving it. Items should be returned in the condition you received them, with tags attached. Items showing signs of use beyond what is necessary to try them on may be refunded at a reduced value.
To start a return, log in to your account, open the order, select the items you wish to return and tell us the reason. Once we approve your request, you'll receive an email with a link to create your PostNord return label. Please write your order number on the parcel.
The customer is responsible for return shipping costs, unless the return is due to an error on our side or a faulty item. Original shipping charges are not refunded. We recommend keeping your proof of postage — we cannot take responsibility for parcels lost in transit.
Refunds are processed once the item arrives at our warehouse and are issued to the original payment method.
Questions? Write to customercare@juliejosephine.com.