Repair Service

Repair Service in collaboration with Fikse

Because the pieces we live in are worth caring for.

A favourite shirt softens with wear. A wool knit shapes to your body. Over time, these signs of use become part of the garment’s story and its beauty. But even the most carefully made clothes may need a helping hand along the way.

That’s why we’re introducing a repair service.
A commitment to those who wish to keep wearing what they love, a little longer.

We offer repairs through our own channels, in collaboration with skilled partners like Fikse (for more information about Fikse visit their website at Fikse.co) Together, we make it easier to take care of what you already own and keep it in use for years to come.

What’s included

Each customer is entitled to one complimentary repair during this pilot phase. We cover:

• Loose seams
• Small holes in high-friction areas (such as underarm, inner thigh or elbow)
• Detached buttons or minor stitching issues
• Fraying hems or cuffs

All garments are assessed individually to ensure the repair both supports both functionality or aesthetics.

What’s not included

We are unable to cover repairs related to:

• Stains, discolouration or bleach damage
• Heavy fabric damage (e.g. large tears, burn marks)
• General alterations (e.g. shortening, taking in/out, resizing)
• Damage caused by incorrect washing or care

We may still be able to assist with some of these on a paid basis. Please reach out and we’ll do our best to guide you.

Garment requirements

To ensure safe and respectful handling, we kindly ask that:

• The garment is from Julie Josephine
• It is freshly washed before delivery
• It is delivered in person to one of our Oslo locations:
  
  • Frognerveien 4
  • CC Vest

Unwashed garments cannot be accepted and will be returned without repair.

Repairs through our online service is currently not available.

If you’re unsure whether your piece qualifies, feel free to email us at:

customercare@juliejosephine.com

Why it matters

We believe good clothes are worth holding on to. With a simple repair, we can extend the life of a piece and keep it part of your everyday wardrobe – season after season.