Frequently asked questions

Norway, most of Europe (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom), the United States and Japan.

Norway: 79 kr to a pickup point, free on orders over 3 000 kr, with home delivery options at checkout. Europe: 25 EUR, free on orders over 600 EUR. United States and Japan: 39 USD. The exact options for your address are shown at checkout before you pay.

We dispatch within one to three business days and email you tracking when the parcel leaves us. After that, delivery normally takes 1 to 2 business days in Norway, 3 to 5 in Europe and 2 to 4 to the United States and Japan.

No. For deliveries outside Norway, duty and import VAT are calculated at checkout and included in the total you pay. There is nothing more to pay when the parcel arrives.

Visa and Mastercard, Vipps, and Klarna.

You can return anything bought at juliejosephine.com within 14 days of receiving it, in the condition you received it, with tags attached. Log in to your account, open the order, choose the items and give a reason. Once we approve it, you get an email with a link to your return label.

Return shipping is paid by you, unless the item is faulty or we sent the wrong thing. Within Norway, a PostNord return label costs 49 to 99 kr.

We do not do direct exchanges. Return the item and place a new order for the size or colour you want.

Within 14 days of the item reaching our warehouse, or of you showing us proof that you sent it, whichever comes first. It goes back to the payment method you used. If you return the whole order within 14 days, we also refund the delivery charge, up to our cheapest standard option.

Write to customercare@juliejosephine.com with your order number in the subject line. You have two years from receipt to complain, and we cover the cost of returning the item and getting a replacement to you.

Most product pages say how that piece fits and whether to take your usual size, and many have a size guide with measurements. Tops and knitwear come in XXS to XXL, though not every style in every size; shirts, trousers and tailoring in EU sizes 32 to 42. If you are between sizes, write to us and we will help.

Designed in Oslo. Our Pima cotton tees and tops are made in Portugal, from jersey knitted in Italy from American-grown Pima cotton. Shirts, most trousers, dresses and most skirts are made in Portugal too. Knitwear in merino, cashmere and wool, wool outerwear and our satin shirt are made in China. Product pages name the country for each piece where we have it.

Hand wash wool and cashmere cold to lukewarm with a mild detergent, lay flat to dry and store folded. Wash white cotton only with whites, at 30 to 40°C on a gentle cycle, and hang to dry. Each product page has care instructions for that piece, and the full guide is on our Care guide page.

Yes. During the pilot, each customer gets one free repair for loose seams, small holes in high-wear places, buttons, and fraying hems or cuffs. Bring the garment, freshly washed, to our shop at Frognerveien 4 or CC Vest. Repairs by post are not available yet. Details on our Repair service page.

Julie Josephine Blystad Fürst founded the brand in Oslo in 2016. It began with one garment, a white T-shirt, and has grown into a full wardrobe of everyday pieces.

J.J. Shop Frogner, Frognerveien 4, Oslo: Monday to Friday 10 to 18, Saturday 10 to 17. J.J. Shop CC Vest, Lilleakerveien 16, Oslo: Monday to Friday 10 to 21, Saturday 9 to 19. J.J. x Lunnheim pop-up, Hegdehaugsveien 34, Oslo, until the end of December 2026: Monday to Saturday 10 to 18. All closed on Sundays. Directions on our Stores page.

customercare@juliejosephine.com or +47 920 61 213 for orders, returns and sizing. sales@juliejosephine.com for wholesale and press.