Shipping & Returns

Where we deliver

We deliver to Norway, to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom, and to the United States and Japan.

Shipping cost and carriers

Shipping options and costs are shown at checkout, based on your delivery address, before you confirm your order.

Domestic orders are carried by Helthjem, Instabox and our other Norwegian partners, with home delivery and pickup point options depending on where you are. International orders are carried by UPS.

When your order ships

We dispatch orders within one to three business days. You receive a confirmation email with tracking when your parcel leaves us.

After dispatch, delivery normally takes:

• Norway: 1 to 2 business days
• Europe: 3 to 5 business days
• United States and Japan: 2 to 4 business days

These are estimates rather than guarantees. Delivery can take longer during sale periods and holidays, and where a parcel is held in customs. If your order has not arrived within 30 days and the delay is our responsibility, you may set a reasonable additional deadline and cancel the purchase if we miss it.

Duties and import VAT

Prices for delivery within Norway include 25% VAT.

For deliveries outside Norway, customs duty and import VAT are calculated and included in the total you pay at checkout. There is nothing further to pay when your parcel arrives.

Pre-orders

Where an item is sold as a pre-order, the expected dispatch window is stated on the product page and the order is charged when you place it. If that date moves materially, we will tell you and you may cancel for a full refund.

Delivery addresses and uncollected parcels

Please give a complete and correct delivery address, and collect a parcel from a pickup point within the carrier's holding period. Where a parcel comes back to us uncollected, we refund the goods but not the outward shipping.

Risk passes to you when you, or someone you have nominated, takes physical possession of the goods. If a parcel is lost in transit before that, tell us at customercare@juliejosephine.com and we will resolve it.

Returns and exchanges

You have the right to return any item purchased at juliejosephine.com within 14 days of receiving it. Items should be returned in the condition you received them, with tags attached. You may examine and try on an item as you would in a shop; items showing signs of use beyond that may be refunded at a reduced value.

To start a return or an exchange, go to Returns and exchanges, sign in with the email address you ordered with, and choose what to do with each piece. For orders delivered in Norway you get your PostNord return label straight away, on the page and by email. For orders delivered elsewhere, we email you a UPS return label. Please write your order number on the parcel.

Send the goods back without undue delay, and within 14 days of telling us. We recommend keeping your proof of postage; we cannot take responsibility for parcels lost in transit.

Free exchanges

For orders delivered in Norway, you can exchange a piece for the same style in another size or colour, free of charge, while we have it in stock. We set the new piece aside when you ask, and send it within 1 to 3 working days of your parcel reaching our warehouse. The return label for an exchange is free.

Exchanges are not yet available for orders delivered outside Norway. Return the item for a refund and place a new order for the size or colour you want.

Return shipping

An exchange costs you nothing. For a return for a refund, the customer pays for return shipping, unless the return is due to an error on our side or a faulty item. Where one parcel holds both an exchange and a refund, the return label for that parcel is paid by the customer.

Your refund

Refunds are issued to the original payment method, once the item arrives at our warehouse or once you show us proof that you have sent it, whichever comes first, and no later than 14 days after that.

Original delivery charges. Where you withdraw from your purchase within 14 days and return the whole order, we also refund the delivery charge you paid, up to the cost of our cheapest standard delivery option. Where you chose a more expensive delivery method, the difference is not refunded. Where you return only part of an order, the original delivery charge is not refunded.

Faulty or incorrect items

If an item is faulty, damaged in transit, or not what you ordered, choose "Something is wrong" on Returns and exchanges, or write to customercare@juliejosephine.com with your order number in the subject line. We will ask you for photos and then send you a free return label. You have two years from receipt to complain, and we cover the cost of returning the item and of getting a replacement to you.

This is separate from the 14-day return above, and is not affected by it.

Fair use

Returns are part of shopping online, and we want them to stay simple. We do look at returns across orders. Where nearly everything a customer orders comes back, over several orders, we may stop accepting new orders from that customer, including through other accounts with the same contact details or delivery address. If we cancel an order for this reason, we refund it in full. Orders already placed keep their full right of return.

Questions

Write to customercare@juliejosephine.com. Your full rights, including the statutory right of withdrawal and the standard cancellation form, are set out in our Terms & Conditions.